Returns Policy

60 day returns

Changed your mind? Return it within 60 days.

Refund or store credit

Your choice: a refund or store credit.

Before you start

Your item needs to be:

Unworn, unused and unwashed
In its original packaging with tags attached
Free from marks, scratches, dirt or damage
For hard parts, not fitted and with the retail box in good condition (no tape or labels on it)

Part doesn't fit your bike? Check Guaranteed Fitment before lodging a return.

How to return

There are two ways to send your return. Choose whichever suits you best.

1Use the Australia Post returns portal

Create your return and print a label online. You'll need your order number, which starts with N1 and is in your confirmation email or MXstore account.

Please note: the returns portal is run by Australia Post, not MXstore. Return postage is paid directly to Australia Post in the portal, so the charge will come from Australia Post.

CREATE YOUR RETURN

2Send it yourself

Prefer not to use the portal? Send your return with any carrier or post office you like, at your own cost. Write your order number on the parcel and post it to:

MXstore
Attention: Returns Team
36-40 Junction Road
Burleigh Heads QLD 4220

Damaged, faulty or wrong item? Please don't use either option above. Contact us first and we'll organise the return for you.

Packing your return

Keep your item in its original retail box. Don't put tape, labels or writing on the box itself.
Place the boxed item inside a satchel or outer bag, then attach your shipping label to the satchel.
Write your order number (starting with N1) on the outside of the satchel.

Need a different size?

We don't do old school exchanges. Here's the quickest and easiest way to get the right item:

Place a new order for the right item. That way you won't miss out if stock is low.
Send your original back.
We'll refund or credit you for your return once it reaches our warehouse legends.

A new order secures your stock and gets it to you ASAP, with free shipping on orders over $20. Australia only*

Faulty or damaged items

Faulty

Submit a request with photos and your order number. We'll cover return shipping where applicable. If a claim needs supplier approval, please allow 2+ weeks.

Damaged in transit

Take photos before and after opening, then send them to us with your order number.

Items we can't accept

Personalised Jersey Prints once printed (no changes after checkout either)
Dropship and made to order items, such as wheel sets, seat covers and custom builds, for change of mind
Dangerous goods
Ethika, underwear and swimwear unless faulty, for health and hygiene reasons

Tips so your return is accepted

Boots: don't stand on your foot pegs when trying them on.
Helmets: take makeup off first.
Clothing: keep it clean with no marks, smells or wear.
Hard parts: check fitment before opening where you can.

Returned to sender

We'll credit your MXstore account (excluding shipping) so you can reorder with the right details, or let us know if you'd prefer a refund. Free shipping orders may have the original shipping cost deducted, unless it was our mistake.

FAQs

Who pays for return postage?

For change of mind returns, postage is paid by you. If you use the returns portal, you pay Australia Post directly in the portal, so the charge comes from Australia Post, not MXstore. You can also send your return yourself with any carrier. For faulty items, we'll cover return shipping where applicable.

How long will my refund take?

We process your refund or credit once your return arrives. If a faulty claim needs supplier approval, please allow 2+ weeks.

Can I exchange for a different size?

We don't do old school exchanges. The quickest way is to place a new order for the size you need, so you won't miss out if stock is low, then send the original back for a refund or credit.

What if my return isn't accepted?

Returns that aren't in new, resaleable condition are sent back to you at your cost.

Still need help? Our Customer Service team are happy to help.