MXexpress & Shipping Policy

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Shipping times

The delivery estimator below can give you a rough time of delivery based on your location and time you place your order. This covers most products except those that are out-of-stock, preordered, dropshipped(wheel-sets + custom MotoSeats) and personalised products like Jersey Prints.

All orders received by 2pm weekdays are dispatched the same day. MXexpress get priority picking to improve the speed that we get your order out.

NOTE: Australian addresses only. These estimates are provided by our shipping partners StarTrack & Australia Post are to be used as a guide. Bulky, Dangerous Goods and custom built orders may take longer. Please note MXexpress is unable to deliver to PO Boxes. Icons are for display purposes only and do not accurately reflect the transport method used. Remember, place your order before 2PM AEST to ensure it leaves our warehouse the same day!

MXexpress Shipping Details

The MXexpress service is hosted exclusively at MXstore providing the FASTEST possible freight method to just about ANYWHERE in Australia. MXexpress reaches more locations and is the cheapest option when you need to get your order FAST.

Considering the immense size of our great country, there will always be some remote locations which delivery drivers just cannot reach overnight, but rest assured your order will be in your hands quicker than you can say “Throw another Prawn on the Baarbey.”

As this service is designed to get your order to your door without delay, the MXexpress method is strictly an “Authority To Leave” request. If you are not home at the time the delivery reaches your address, the driver will simply leave your parcel conveniently at the location, so keep your eyes peeled for your order as it is your responsibility to collect it once it has left the courier’s possession! MXexpress is a physical address delivery only service, sorry no PO boxes!

MXstore will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders. If you select MXexpress, make sure you are ready because your order will be coming in hot! The MXexpress runs from Monday - Friday every week but not on weekends or public holidays. All orders placed before 2pm Monday - Friday are dispatched on the SAME DAY!!

Australian Shipping Details

We are proud to be the ONLY motocross store in Australia to offer nation-wide, free shipping on all orders over $20. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old fashioned FREE freight. We ship everywhere, even if you only see the postman on full moons!

We use Australia Post E-parcel for most of our shipping and Startrack Express or Couriers Please, on occasion for bulky items.

MXstore will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders.

Delivery Times:

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.

To let you in on a little secret, we report on the number of items that get dispatched on the same day and reward our team for achieving the highest of results.

Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Burleigh Heads, 4220.

Dangerous Goods Declaration:

MXstore has recently taken the initiative to submit all necessary paperwork in regards to the transportation of dangerous goods.

We are the first online retailer in Australia to comply with these regulations in an effort to ensure the safe handling of potentially hazardous items on their journey to your door.

Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.

Depending on the size of the order, we may split the 'DG' items off the original and send them separately. This process does not slow the order handling time frame at MXstore, however in some cases, the shipping carrier may take a little longer to deliver your order to you.

All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched. Unfortunately, we cannot accept returns or exchanges of DG items as all necessary paperwork does not cover return freight. If you would like any further information please do not hesitate to contact our friendly customer service team.

Unfortunately, the dangerous goods legislation prevents us from shipping DG products internationally.

New Zealand Shipping Details

We are the only motocross store in Australia offering FREE freight to New Zealand on all orders over $100. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old fashioned FREE freight.

Some products listed at MXstore are shipped through a 3rd party warehouse. Items such as Wheelsets, Mo-Tows, Pimp My Bike Kits and Some Engine components can not be shipped internationally. We will contact you right away if there are any issues with your international order.

Delivery Times:

All orders shipped to New Zealand will be shipped with Australia Post Express Courier International. They advise a 3-4 business day delivery to most areas in New Zealand but we have had customers report delivery as fast as overnight.

Customs/Duties:

Orders over NZD$175.00 can incur customs taxes in New Zealand. MXStore has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and MXStore will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and MXStore will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

International Shipping Details

We offer very competitive Express International Shipping. To calculate a price simply add items to your cart then update your country in the shipping calculator on the cart or checkout pages.

Delivery Times:

All orders shipped out of Australia are shipped with Australia Post Express Courier International. They advise 5-10 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, MXstore cannot be held liable for international consignments that are lost in transit. At this time we do not offer insurance on our international shipping. Please be aware that you accept responsibility for lost international consignments and MXstore will not re-ship or refund your order.

Customs/Duties:

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

MXstore cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and MXstore will not be held responsible for any loss of funds as a result of this occurrence.

Every country has their own customs department, the easiest way to locate and contact them is to use Google and type in: "Customs and import duties - followed by the name of your country" and you will be able to navigate to the appropriate site and contact them to complete the delivery.

Covid-19:

Australia Post is currently experiencing some international delivery delays due to COVID-19. Some orders, depending on the country of destination, can not be picked up from our warehouse until the drivers are cleared to do so. For all countries affected by these delays, please visit the Australia Post website for updates. If you need your order urgently, you can arrange your own third party courier to collect your order from our showroom with our Customer Service team.

Norfolk Island Shipping Details

All orders being shipped to Norfolk Island with "Standard Shipping" can expect a 4-8 week delivery time frame. Orders are first sent to Sydney to be dispatched via a barge to the Island.

A sea-exchange usually takes place to complete the journey to Norfolk but rough seas will cause the exchange to be cancelled and the order will return back to Sydney before being re-dispatched - Which can take another 6-8 weeks.

Please note that once the item leaves Sydney the tracking number will no longer update in the Australia Post network so they will not provide an estimated time of delivery either.

Your best option is to select "Australia Post eParcel Express" and your order will be on the next plane over from Brisbane!

Considerations

Weekends don’t count. All lead times are in business days and exclude public holidays.
If you order after 2pm, orders will be processed the following business day.
Dispatch is based on items leaving our Gold Coast warehouse.
Items that are in stock are subject to SAME DAY dispatch.
We are human; sometimes items will be out of stock. If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.

Order Status & Tracking

You can check the status of your order and track any dispatched consignments from Your Account (you will also get an email with a tracking link when the item is dispatched).

Return To Sender

If your order is returned to sender, the order amount will be credited to your MXstore account (excluding shipping costs, unless at the fault of MXstore). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team.

Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by MXstore, unless at the fault of MXstore of course.

More Information

If you have any questions, comments or queries please feel free to contact us on 1300 871 290 or read the MXstore's Terms & Conditions.